Here's exactly what happens behind the scenes when your site is being monitored, from the moment a camera flags movement to the moment authorities arrive.
Existing IP cameras (or a compatible system we help you set up) connect securely to our monitoring platform in Mississauga. Feeds are live around the clock, not stored-and-forgotten footage.
Smart analytics highlight movement inside defined zones — a gate, a fence line, a loading dock — and surface it instantly to an on-duty operator.
This is the step most alarm companies skip. A trained operator looks at the live feed and makes the call: is this a genuine intrusion, or a raccoon, a delivery, a shadow?
Once verified, the operator contacts local police directly, providing live video and a precise location — the same information a 911 caller would give, without the delay.
Every confirmed event comes with timestamps, video clips and a written summary, useful for insurance, property management and your own records.
Monitoring resumes immediately — there's no manual reset, no gap in coverage waiting on someone to review the aftermath.
Motion-based alarm systems generate a huge volume of false alerts — wind, animals, weather, passing headlights. Every false alarm that reaches police risks fines and, worse, trains dispatchers to deprioritize your account.
Because our operators visually confirm every threat before calling it in, local police departments treat our dispatch calls as high-confidence — which means faster, more serious response.
Request a free site assessment and we'll walk through exactly how the protocol applies to your property.